Thank you for shopping with Artem Oliva. We strive to provide the best quality products to our customers. If you are not completely satisfied with your purchase, we’re here to help.
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return:
If your return is accepted, we will send you an email with instructions on how to return your product.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [your support email].
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [your support email] and send your item to: [your return address].
To return your product, you should mail it to: [your return address]. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Some items are exempt from being returned. These include:
If you have any questions about our Refund Policy, please feel free to contact us at support@myartemoliva.com.
